Shipping policy

Shipping Policy

Domestic Shipping (UK)
We offer shipping within the UK through Royal Mail. All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number to monitor your delivery. Standard shipping times range from 2-5 business days, depending on your location.

International Shipping
For international orders, we use DHL Express to ensure fast and reliable delivery. Orders are processed within 1-2 business days, and shipping times vary depending on the destination, typically ranging from 3-7 business days. You will receive a tracking number once your order has been dispatched.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. International customers are responsible for any customs duties or import taxes that may apply.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.

Delays
While we strive to deliver your order as quickly as possible, delays can occur due to customs processing or other unforeseen circumstances. We appreciate your understanding and patience.

Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at inbox@cncours.com within 7 days of delivery. We’ll work with the shipping carrier to resolve the issue as quickly as possible.